Human nature is to think; as our brains are wired to do so. When we are presented with a problem or a situation we try to come up with the best possible solution, based on the information which we have received. Analyzation of a situation by asking or being asked (key) questions, helps people to figure out solutions for these difficult and/or complex situations. Other people give insight from other perspectives which opens up your mind.
We belief that good listening, but also questioning, explaining and suggesting other methods (of thought), processes or ideas allows you to view differently and solve your issues (most of the time in a rather quick and practical way). Clear examples and right-to-the-point conversations are from the W&M perspective the best way of working.